Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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561-686-8488 | 1781 Latham Rd West Palm Beach, FL 33409

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 561-686-8488 or make an appointment online!


What Our Customers Are Saying

Great service today as its always is. Standard Dealerships in the area could learn a lesson from you. Keep up the great work.

, 04/30/2020

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Awesome mechanics trustworthy and are willing to work with you it was my first time Going through them and came out Great I Definitely recommend them and will for sure come back for future repair and maintenance

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They are the best, bar none. Highly competent, unquestionably honest, Fairly priced. don't go anywhere else if you can help it.

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Wonderful! Finding this place was a blessing! First of all they were super speedy! I took my car in one day, and got it back the following evening. My car now runs like new! I am a college student from Ohio, down here by myself. I did not feel taken advantage of at all! They treated me very well and the prices were fair. I'm so thankful to have found this place!

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I have been taking my truck here whenever I have a major problem and can't fix it myself. Every time I get it back it runs like new! He knows what he's doing, he's honest and he gets the job done in a timely manner.

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We have been going to P & J's for close to 25 years. We completely trust them. They are honest, reliable, and they will do what they say they will do. I have had them check out cars (if used) before I bought them and Pat will recommend the car or not. Their entire staff is GREAT!!!

  • ASE (Automotive Service Excellence)
  • AutoWares - Auto Value - CSC
  • BG Products
  • Car Care Aware
  • Call Us For Service: 561-686-8488