Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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561-686-8488 | 1781 Latham Rd West Palm Beach, FL 33409

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 561-686-8488 or make an appointment online!


What Our Customers Are Saying

Great service today as its always is. Standard Dealerships in the area could learn a lesson from you. Keep up the great work.

, 04/30/2020

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Awesome mechanics trustworthy and are willing to work with you it was my first time Going through them and came out Great I Definitely recommend them and will for sure come back for future repair and maintenance

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They are the best, bar none. Highly competent, unquestionably honest, Fairly priced. don't go anywhere else if you can help it.

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Wonderful! Finding this place was a blessing! First of all they were super speedy! I took my car in one day, and got it back the following evening. My car now runs like new! I am a college student from Ohio, down here by myself. I did not feel taken advantage of at all! They treated me very well and the prices were fair. I'm so thankful to have found this place!

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I have been taking my truck here whenever I have a major problem and can't fix it myself. Every time I get it back it runs like new! He knows what he's doing, he's honest and he gets the job done in a timely manner.

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We have been going to P & J's for close to 25 years. We completely trust them. They are honest, reliable, and they will do what they say they will do. I have had them check out cars (if used) before I bought them and Pat will recommend the car or not. Their entire staff is GREAT!!!

  • ASE (Automotive Service Excellence)
  • AutoWares - Auto Value - CSC
  • BG Products
  • Car Care Aware
  • Call Us For Service: 561-686-8488